Privacy Policy
Last updated: May 1, 2025
1. Introduction
VoiceFlow Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice AI services and visit our website.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact information (name, email address, phone number, business address)
- Account credentials
- Business information
- Payment information
- Voice recordings and transcripts from interactions with our voice AI
2.2 Usage Data
We automatically collect certain information about your device and how you interact with our services, including:
- Device information (IP address, browser type, operating system)
- Usage patterns and preferences
- Performance metrics and analytics data
- Error logs and debugging information
3. How We Use Your Information
We use the collected information for the following purposes:
- Providing and maintaining our services
- Personalizing and improving our voice AI technology
- Processing payments and transactions
- Communicating with you about our services
- Analyzing usage patterns and trends
- Ensuring security and preventing fraud
- Complying with legal obligations
4. Data Storage and Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers located in Canada and the United States.
4.1 Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. You can request deletion of your data at any time, subject to legal requirements and legitimate business purposes.
5. Information Sharing and Disclosure
We may share your information with:
- Service providers and business partners who assist in operating our services
- Law enforcement or regulatory authorities when required by law
- Professional advisors (e.g., lawyers, auditors)
- Potential buyers in connection with a business transaction
6. Your Privacy Rights
You have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your information
- Object to or restrict processing of your information
- Receive a copy of your information in a structured format
- Withdraw consent at any time
7. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.
8. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect or maintain information from children under 13.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
- Email: privacy@voiceflowsolutions.ca
- Address: 15 Lower Jarvis Street, Toronto, ON M5C 0C4
- Phone: (800) 555-1234
Have Questions About Your Privacy?
Our team is committed to protecting your privacy and is here to answer any questions you may have about our privacy practices.